ADMN-1308: Office Procedures ( Online | Spring 2018 )

Download this syllabus as a PDF Document.

Instructor Information
Instructor Name

Leslie Peeples

Instructor Rank

Associate Professor

Instructor Email
Instructor Website

Instructor Office

MAB 257a Macon Cove

Office Hours


Instructor Phone


Course Information
Course Description

This course is a study of practices and procedures of current office concepts including travel arrangements, itinerary planning, conference arrangements, etc. Also included are supervision of office personnel and labor-management relations.

Student Learning Objectives

Upon completion of this course, the student will:

  • Understand the administative professional's role in the structure of business organizations.
  • Apply interpersonal skills necessary to develop effective working relationships and function as a member of the office team.
  • learn to manage work and time effectively
  • Understand the impact of office technology on office procedures perforemed by office workers
  • Prepare written communications and distribute processed information
  • Schedule appointments, set up meetings, and receive visitors
  • Make travel arrangements
  • Use the telephone effectively




Instructional / Learning Methods

Lecture, labs, hands-on activities -- both written adn computer exercises/projects, and web based learning assignments, group discussion in Class Website - PAWS, etc.

Textbooks, Supplementary Materials, Hardware, and Software Requirements
Required Text

The Administrative Professional: Technology & Procedures, Spiral bound Version , 15th Edition

Dianne S. Rankin; Kellie A. Shumack, Ph.D. ISBN-10: 1-305-58116-4 ISBN-13: 978-1-305-58116-6

Additional Text


Supplementary Materials

USB (Flash) Drive or data storage

Hardware Requirements

If this course requires the use of a computer, these are general recommendations for accessing any of the services that Southwest offers on the Web (e.g. My.Southwest, etc.).

  • minimum Pentium IV or higher processor (recommended)
  • SVGA monitor, minimum resolution 800x600 (1024x768 strongly recommended)
  • CD-ROM or DVD drive
  • floppy drive, zip drive, or CD-RW drive
  • Mouse or compatible pointing device
  • at least 512 MB of RAM (recommended)
  • (optional) printer
Software Requirements

The software listed below is recommended for any student accessing Southwest services through the internet. Your course may have specific software requirements.

  • Windows 7, Vista, XP
  • Mac OS X (up to 10.6) (OS 10.6 recommended)
  • Linux with a Supported Browser
  • Microsoft Edge+
  • IE 10 & 11: some issues+
  • Firefox (latest)+
  • Firefox ESR+
  • Chrome (latest)+
  • Current Anti-Virus protection
  • Reliable Internet connection (broadband recommended but not required)

Many instructors may require assignments to be submitted using Microsoft Excel or Microsoft Word. To learn how to obtain discounted software from Microsoft, visit

Assessment and Grading
Method of Evaluation

A final grade will be based on a point system which are listed at the class website under the dropbox and quizzes. Evaluations will be based on exams, end-of- chapter activities, short answer, and projects related to course objectives and chapter related objectives, and grammar activities.   No makeup assignments permitted.  (at the end of the semester, extra credit work may be available for up to 30 points)

Grading Scale

770 - 693 = A

692 - 616 = B

615 - 539 = C

538 - 462 = D

below 462 = F

Testing Procedure / Policy

An exam will be given over each chapter. No makeup exams. (at the end of the semester, extra credit work may be available for up to 30 points)

Participation / Attendance Policy

Participation includes reading your chapters, completing and submitting weekly  Projects  and Assignments by the posted Due Dates. Simply logging into the class website does Not count as participation if you do not complete & submit weekly  projects and assignments.

Guidelines for Communications
Email Guidelines

Each student has been provided a Southwest e-mail account. Please do not email your classmates unless the topic relates specifically to this course. E-mails that contain advertisements, solicitations, personal interests, etc. are strictly forbidden. Below are a few guidelines that you should keep in mind when sending email:

  • Always include a subject line.
  • Typing in all CAPS is considered SHOUTING in Cyberspace. So please use upper and lower case characters when sending e-mails.
  • Remember, without facial expressions some comments may be taken the wrong way. Be careful in wording your e-mails and use good Netiquette
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Respect the privacy of other class members.

Online instructors will respond to all e-mails within 48 hours.

Discussion Guidelines

Below are a few guidelines that should be adhered to when using the Discussion forum. Messages that contain advertisements, solicitations, personal interests, etc. are strictly forbidden.

  • Review the discussion threads thoroughly before entering the discussion.
  • Please try to maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the class. Be respectful of others' ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.
Technical Support
Technical Support

My.Southwest: Submit a Student Technical Support Request. Please provide a full detailed explanation of the problem.

PAWS: For course related questions, contact your instructor. For technical issues with the PAWS website, contact the College Helpdesk at (901) 333-4357.

Course Topics
Tentative Schedule

Week 1 IntroductionsExpectationsSyllabus  Week 2 Chapter 1: Entering the Workforce QuestionsProjects/Assignments Week 3 Chapter 2: Becoming a Professional  QuestionsProjects/Assigments Week 4 Chapter 3: Managing and Organizing Yourself  Review QuestionsProjects/AssigmentsWeek 5 Chapter 4: Working Ethically  Review QuestionsProjects/Assigments Week 6 Chapter 5: Understanding the Workplace Team Review QuestionsProjects/Assigments Week 7 Chapter 6: Developing Customer Focus Review Questions Projects/AssigmentsWeek 8 Week 9 Chapter 8: Developing Presentation Skills  Review QuestionsProjects/Assigments

Week 10 Chapter 9: Handling Telecommunications Review QuestionsProjects/AssigmentsWeek 11 Chapter 10: Planning Meetings and Events Review QuestionsProjects/AssigmentsWeek 12 Chapter 11: Managing Records Review QuestionsProjects/AssigmentsWeek 13 Chapter 12: Handling Mail and Retaining Records Review QuestionsProjects/AssigmentsWeek 14 Chapter 13: Coordinating Business Travel 14: Understanding Financial Reponsibilities Review QuestionsProjects/Assigments Week 15 Chapter 15: Seeking Employment Review QuestionsProjects/Assigments Week 16 Final Exams

Student Services
Embedded Librarian Service This service may be found inside PAWS courses.
Two Southwest Librarians are assigned to work with you and your instructor throughout the course for the entire semester. The Librarians will suggest library resources and answer questions sent to "Ask A Librarian".

To contact a Librarian, go to the Classlist and select the "Ask A Librarian" tab.
Student Services Links

Academic Support

The Academic Support Center (ASC) provides free services and resources to help Southwest students successfully reach their academic and career goals. These services include tutoring by peer and master tutors, computer labs, success workshops, academic coaching, early alerts from your instructors and areas for individual or group study at numerous locations. The ASC also provides Supplemental Instruction in some of our general education classes and the Center is also responsible for Academic Progress Reporting so that you will be award of your academic standing during the 5th-6th week of the semester. Online tutoring services are offered through Smarthinking 24 hours a day, 7 days a week. Simply login to your PAWS to access this online tutoring resource.

Drop/Withdrawal Dates

See the official college catalog for the current withdrawal policies. Important semester drop and withdrawal dates can be found on the college Web site at

Academic Misconduct

Plagiarism, cheating, and other forms of academic dishonesty are prohibited. A student guilty of academic misconduct, either directly or indirectly, through participation or assistance, is immediately responsible to the instructor of the class. The instructor has the authority to assign an “F” grade or a zero for the exercise or examination, or to assign an “F” for the course. College sanctions for academic misconduct may include suspension or dismissal from the College. Please see the section in the current Catalog on Academic Misconduct.

Classroom Behavior: Any student engaged in disruptive conduct or conduct violating the general rules or regulations of the College may be ordered to temporarily leave the classroom. Extended or permanent exclusion from the classroom can be achieved only through appropriate procedures of the College.

Open Labs

Macon Cove

  • Academic Support Center: Available during working hours
  • Bert Bornblum Library: Available during library hours
  • Farris 2131: M-R 8-5:30, F 804:30

Union Avenue

  • Academic Support Center - F Building, Room 319, available during working hours
  • Parrish Library - Available during library hours
  • M105: 8-6:30


  • Computer Lab- Room 101 (Please note - this room is available when classes are not scheduled. Schedule fluctuates each semester.)
  • Library - Available during Library hours only.

Maxine Smith

  • Open Lab- Room 101.
  • Library - Available during Library hours only.


  • Open Lab Building 6, Room 127
  • Library - Available during Library hours only.
Syllabus Updates The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes.