AHS-2000: Management & Leadership for AHS ( Online | Spring 2018 )

Download this syllabus as a PDF Document.

Instructor Information
Instructor Name

Dr. Osborne D. Burks

Instructor Rank

Associate Professor

Instructor Email oburks@southwest.tn.edu
Instructor Website


Instructor Office

Allied Health Building Rm 108 Union Avenue Campus

Instructor Phone


Department Fax


Department Phone


Course Information
Course Description

This course is designed to introduce the student to management functions and leadership principles and their application in health care organizations.  Student activities will develop the student’s ability to apply the principles of organizational theory, management theory, management style and behavioral aspects of management across a variety of health care settings. 

Many allied health practitioners will assume the role of a manager during the course of their career.  This course is designed to provide theory and application focusing on the development of leadership and management strategies and skills to prepare these practitioners to assume professional responsibilities in management and administration.

Student Learning Objectives

Learning Outcomes: Upon completion of this course, the student will be able to:

  1. Apply organizational theory to health care management
  2. Define the supervisor role and how it is executed in health care organizations
  3. Recognize the managerial functions and challenges posed by changes in the external environment and within health care organizations.
  4. Assess and plan intervention strategies for performance problems in health care organizations
  5. Develop skills in team building and the management of groups.
  6. Synthesize information about strategic planning in health service organizations and the relationships of planning to innovation and change
  7. Frame the context for understanding the concept of motivation, including who, what, and why about employee motivation.
  8. Analyze the dynamics of situations and apply effective leadership styles to motivate individuals, enhance organizational performance, and achieve stated goals.
  9. Describe strategic planning, the utilization of a situational assessment or SWOT analysis, and the strategic planning process.
  10. Discuss the importance of quality to a healthcare system and the leading models of quality improvement.

Acceptance into or completion of a Certificate program in an Allied Health Science discipline from a community college.or

Graduate from a Tennessee Technology Center with a Certificate in a health-related discipline.or

Permission of Instructor

Instructional / Learning Methods

Various modes of instruction may be used:  discussion, problem solving, and computer assisted instruction. COMPUTERS LOCATED IN CLASSROOMS AND LABORATORIES ARE FOR EDUCATIONAL PURPOSES ONLY.

Textbooks, Supplementary Materials, Hardware, and Software Requirements
Required Text

Lawton Burns, Elizabeth Bradley, Bryan Weiner, Shortell and Kaluzny's Healthcare Management: Organization Design and Behavior, 6th edition, Delmar, Cengage Learning, 2012

Hardware Requirements

If this course requires the use of a computer, these are general recommendations for accessing any of the services that Southwest offers on the Web (e.g. My.Southwest, etc.).

  • minimum Pentium IV or higher processor (recommended)
  • SVGA monitor, minimum resolution 800x600 (1024x768 strongly recommended)
  • CD-ROM or DVD drive
  • floppy drive, zip drive, or CD-RW drive
  • Mouse or compatible pointing device
  • at least 512 MB of RAM (recommended)
  • (optional) printer
Software Requirements

The software listed below is recommended for any student accessing Southwest services through the internet. Your course may have specific software requirements.

  • Windows 7, Vista, XP
  • Mac OS X (up to 10.6) (OS 10.6 recommended)
  • Linux with a Supported Browser
  • Microsoft Edge+
  • IE 10 & 11: some issues+
  • Firefox (latest)+
  • Firefox ESR+
  • Chrome (latest)+
  • Current Anti-Virus protection
  • Reliable Internet connection (broadband recommended but not required)

Many instructors may require assignments to be submitted using Microsoft Excel or Microsoft Word. To learn how to obtain discounted software from Microsoft, visit http://southwest.tn.onthehub.com.

Assessment and Grading
Method of Evaluation

Tests, quizzes, discussions and case studies. 

Grading Scale

A =  90  to 100

B=   80  to 89

C=   70 to 79

D=    60- to 69

F=    Below 60

Testing Procedure / Policy

The tests are prescheduled. Please check the dates in your calender. The test are timed so make sure that you have studied the material before  attempting the test. 

Participation / Attendance Policy

Your participation and attendance will be determined based on the turning in of assignments and participating in the discussions

Policy on Student Professional Conduct

Each component of the course is to be completed on the honor system. Any student exhibiting dishonesty in any portion of course is subject to dismissal from the course and to receiving a failing grade for the course.

Additional Policies

If any student is requesting special consideration base on documented disability, he/ she should produce the document within the first week of class so that appropriate accommodation can be made.

Guidelines for Communications
Email Guidelines

Each student has been provided a Southwest e-mail account. Please do not email your classmates unless the topic relates specifically to this course. E-mails that contain advertisements, solicitations, personal interests, etc. are strictly forbidden. Below are a few guidelines that you should keep in mind when sending email:

  • Always include a subject line.
  • Typing in all CAPS is considered SHOUTING in Cyberspace. So please use upper and lower case characters when sending e-mails.
  • Remember, without facial expressions some comments may be taken the wrong way. Be careful in wording your e-mails and use good Netiquette
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Respect the privacy of other class members.

Online instructors will respond to all e-mails within 48 hours.

Discussion Guidelines

Below are a few guidelines that should be adhered to when using the Discussion forum. Messages that contain advertisements, solicitations, personal interests, etc. are strictly forbidden.

  • Review the discussion threads thoroughly before entering the discussion.
  • Please try to maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the class. Be respectful of others' ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.
Technical Support
Technical Support

My.Southwest: Submit a Student Technical Support Request. Please provide a full detailed explanation of the problem.

PAWS: For course related questions, contact your instructor. For technical issues with the PAWS website, contact the College Helpdesk at (901) 333-4357.

Course Topics
Tentative Schedule

Module 1= Chapters 1-3

Module 2= Chapters 4-6

Module 3= Chapters 7-9

Module 4= Chapters 10-12

Module 5= Chapters 13-15

Student Services
Embedded Librarian Service This service may be found inside PAWS courses.
Two Southwest Librarians are assigned to work with you and your instructor throughout the course for the entire semester. The Librarians will suggest library resources and answer questions sent to "Ask A Librarian".

To contact a Librarian, go to the Classlist and select the "Ask A Librarian" tab.
Student Services Links

Academic Support

The Academic Support Center (ASC) provides free services and resources to help Southwest students successfully reach their academic and career goals. These services include tutoring by peer and master tutors, computer labs, success workshops, academic coaching, early alerts from your instructors and areas for individual or group study at numerous locations. The ASC also provides Supplemental Instruction in some of our general education classes and the Center is also responsible for Academic Progress Reporting so that you will be award of your academic standing during the 5th-6th week of the semester. Online tutoring services are offered through Smarthinking 24 hours a day, 7 days a week. Simply login to your PAWS to access this online tutoring resource.

Drop/Withdrawal Dates

See the official college catalog for the current withdrawal policies. Important semester drop and withdrawal dates can be found on the college Web site at http://www.southwest.tn.edu.

Academic Misconduct

Plagiarism, cheating, and other forms of academic dishonesty are prohibited. A student guilty of academic misconduct, either directly or indirectly, through participation or assistance, is immediately responsible to the instructor of the class. The instructor has the authority to assign an “F” grade or a zero for the exercise or examination, or to assign an “F” for the course. College sanctions for academic misconduct may include suspension or dismissal from the College. Please see the section in the current Catalog on Academic Misconduct.

Classroom Behavior: Any student engaged in disruptive conduct or conduct violating the general rules or regulations of the College may be ordered to temporarily leave the classroom. Extended or permanent exclusion from the classroom can be achieved only through appropriate procedures of the College.

Open Labs

Macon Cove

  • Academic Support Center: Available during working hours
  • Bert Bornblum Library: Available during library hours
  • Farris 2131: M-R 8-5:30, F 804:30

Union Avenue

  • Academic Support Center - F Building, Room 319, available during working hours
  • Parrish Library - Available during library hours
  • M105: 8-6:30


  • Computer Lab- Room 101 (Please note - this room is available when classes are not scheduled. Schedule fluctuates each semester.)
  • Library - Available during Library hours only.

Maxine Smith

  • Open Lab- Room 101.
  • Library - Available during Library hours only.


  • Open Lab Building 6, Room 127
  • Library - Available during Library hours only.
Syllabus Updates The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes.