BUSN-2334: Warehouse Management ( Online | Spring 2018 )

Download this syllabus as a PDF Document.

Instructor Information
Instructor Name

John Brassel

Instructor Rank

Associate Professor

Instructor Email jlbrassel@southwest.tn.edu
Instructor Website


Instructor Office

Maxine Smith RM319G

Office Hours

Posted by office door.

Instructor Phone

(901) 333-6058

Department Fax

(901) 333-xxxx

Department Phone

(901) 333-4130

Course Information
Course Description

This course offers an overview of the structure and management of the physical distribution system. Course content includes warehousing, order processing, packaging, inventory control, physical location analysis, classifications and material handling.

Student Learning Objectives

Upon completion of this course, the student will:

  1. Understand product flow patterns and their relation to facility layout
  2. Understand routing and how it influences organizing work
  3. Know the best lift trucks and equipment to use in specific operations
  4. Know the difference in the handling of stackable and non-stackable products
  5. Know the advantages of cross-dock operations




Instructional / Learning Methods

A combination of Lecture Notes, Group Discussions (on the discussion board), outside readings (news magazines, trade publications, and trade association websites).

Textbooks, Supplementary Materials, Hardware, and Software Requirements
Required Text

Warehouse Distribution and Operations Handbook, David Mulcahy, McGraw-Hill, Inc., New York, NY 10020 ISBN: 0-07-044002-6

Additional Text


Supplementary Materials

A one-inchthree-ring binder. You may find it helpful print a copy of each weekly quiz and keep it along with a copy of all homework in the binder. These materials come in handy when studying for exams.

Hardware Requirements

If this course requires the use of a computer, these are general recommendations for accessing any of the services that Southwest offers on the Web (e.g. My.Southwest, etc.).

  • minimum Pentium IV or higher processor (recommended)
  • SVGA monitor, minimum resolution 800x600 (1024x768 strongly recommended)
  • CD-ROM or DVD drive
  • floppy drive, zip drive, or CD-RW drive
  • Mouse or compatible pointing device
  • at least 512 MB of RAM (recommended)
  • (optional) printer
Software Requirements

The software listed below is recommended for any student accessing Southwest services through the internet. Your course may have specific software requirements.

  • Windows 7, Vista, XP
  • Mac OS X (up to 10.6) (OS 10.6 recommended)
  • Linux with a Supported Browser
  • Microsoft Edge+
  • IE 10 & 11: some issues+
  • Firefox (latest)+
  • Firefox ESR+
  • Chrome (latest)+
  • Current Anti-Virus protection
  • Reliable Internet connection (broadband recommended but not required)

Many instructors may require assignments to be submitted using Microsoft Excel or Microsoft Word. To learn how to obtain discounted software from Microsoft, visit http://southwest.tn.onthehub.com.

Assessment and Grading
Method of Evaluation

40% - Quizzes, There are 13 quizzes. 40% - 2 Exams (20% each),15% - Homework,5% - Discussion Board

The SLO Exam found on MySouthwest counts 15% on the course Final Exam grade.

Grading Scale





below 60

Testing Procedure / Policy

There will be chapter quizzes to be completed online usually every week. There will be a mid-term and a final exam with questions taken from the weekly quizzes.

Major Assignments

Weekly Homework Assignments

Participation / Attendance Policy

While you are not required to attend a traditional class, and can work on this course at times most convenient for you, all work will have a deadline. Your online activity can be monitored, and it is wise to not wait until the last minute to start your assignments. You should allow yourself time to receive answers should you have questions about your assignments.

Guidelines for Communications
Email Guidelines

Each student has been provided a Southwest e-mail account. Please do not email your classmates unless the topic relates specifically to this course. E-mails that contain advertisements, solicitations, personal interests, etc. are strictly forbidden. Below are a few guidelines that you should keep in mind when sending email:

  • Always include a subject line.
  • Typing in all CAPS is considered SHOUTING in Cyberspace. So please use upper and lower case characters when sending e-mails.
  • Remember, without facial expressions some comments may be taken the wrong way. Be careful in wording your e-mails and use good Netiquette
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Respect the privacy of other class members.

Online instructors will respond to all e-mails within 48 hours.

Discussion Guidelines

Below are a few guidelines that should be adhered to when using the Discussion forum. Messages that contain advertisements, solicitations, personal interests, etc. are strictly forbidden.

  • Review the discussion threads thoroughly before entering the discussion.
  • Please try to maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the class. Be respectful of others' ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.
Technical Support
Technical Support

My.Southwest: Submit a Student Technical Support Request. Please provide a full detailed explanation of the problem.

PAWS: For course related questions, contact your instructor. For technical issues with the PAWS website, contact the College Helpdesk at (901) 333-4357.

Course Topics
Tentative Schedule
  • Logistics and Strategic Considerations
  • Warehouse and Distribution Operations *Facility Layout and Product Flow Patterns *Truck and Rail Receiving *Routing and Organizing Work
  • Organizing Small-Item Facility Handling Activities
  • Full-Case Handling in Warehouse Operations *Organizing Unit-Load Function to Control Inventory
  • Horizontal or Vertical Transportation Method
  • The Best Lift Trucks and Equipment for the operation
  • Stackable and Non-stackable product
  • The Best Inventory Control System for the Operation
  • Manual Versus Automatic Identification Systems *Cross-Dock Operations
Student Services
Embedded Librarian Service This service may be found inside PAWS courses.
Two Southwest Librarians are assigned to work with you and your instructor throughout the course for the entire semester. The Librarians will suggest library resources and answer questions sent to "Ask A Librarian".

To contact a Librarian, go to the Classlist and select the "Ask A Librarian" tab.
Student Services Links

Academic Support

The Academic Support Center (ASC) provides free services and resources to help Southwest students successfully reach their academic and career goals. These services include tutoring by peer and master tutors, computer labs, success workshops, academic coaching, early alerts from your instructors and areas for individual or group study at numerous locations. The ASC also provides Supplemental Instruction in some of our general education classes and the Center is also responsible for Academic Progress Reporting so that you will be award of your academic standing during the 5th-6th week of the semester. Online tutoring services are offered through Smarthinking 24 hours a day, 7 days a week. Simply login to your PAWS to access this online tutoring resource.

Drop/Withdrawal Dates

See the official college catalog for the current withdrawal policies. Important semester drop and withdrawal dates can be found on the college Web site at http://www.southwest.tn.edu.

Academic Misconduct

Plagiarism, cheating, and other forms of academic dishonesty are prohibited. A student guilty of academic misconduct, either directly or indirectly, through participation or assistance, is immediately responsible to the instructor of the class. The instructor has the authority to assign an “F” grade or a zero for the exercise or examination, or to assign an “F” for the course. College sanctions for academic misconduct may include suspension or dismissal from the College. Please see the section in the current Catalog on Academic Misconduct.

Classroom Behavior: Any student engaged in disruptive conduct or conduct violating the general rules or regulations of the College may be ordered to temporarily leave the classroom. Extended or permanent exclusion from the classroom can be achieved only through appropriate procedures of the College.

Open Labs

Macon Cove

  • Academic Support Center: Available during working hours
  • Bert Bornblum Library: Available during library hours
  • Farris 2131: M-R 8-5:30, F 804:30

Union Avenue

  • Academic Support Center - F Building, Room 319, available during working hours
  • Parrish Library - Available during library hours
  • M105: 8-6:30


  • Computer Lab- Room 101 (Please note - this room is available when classes are not scheduled. Schedule fluctuates each semester.)
  • Library - Available during Library hours only.

Maxine Smith

  • Open Lab- Room 101.
  • Library - Available during Library hours only.


  • Open Lab Building 6, Room 127
  • Library - Available during Library hours only.
Syllabus Updates The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes.