CITC-2335: Systems Analysis & Design ( Online | Spring 2018 )

Download this syllabus as a PDF Document.

Instructor Information
Instructor Name

Joshua Conway

Instructor Rank


Instructor Email
Instructor Office

Farris 1005 Macon Cove Campus

Instructor Phone


Department Phone


Course Information
Course Description

Specific topic coverage includes:  The World of the Modern Systems Analyst; Object-Oriented Development and the Unified Process; Project Management and the Inception Phase; Business Modeling and Requirements Activities; Use Cases and Domain Models; Use Case Modeling; Design Activities and Environments; Use Case Realization in an Iteration; Advanced Design Principles and Patterns; Designing the Data Access Layer; Designing the User Interface Layer; Designing System Interfaces, Controls, and Security; Making the System Operational; Agile Development

Student Learning Objectives

This course is intended to give students a solid foundation in systems analysis and design using an object-oriented approach. This new approach has been widely recognized as the future of the analysis and design market by students and instructors. The text integrates two running cases using the Rocky Mountain Outfitters Corporation and Reliable Pharmaceuticals for students to present and apply business concepts.   In addition, students will learn "Best Practices", which are highlighted throughout each chapter to give students concrete examples of what concepts to apply in a business environment.

  1. Students will demonstrate a basic knowledge of the terminology, concepts and skills used in systems analysis and design using the object-oriented approach.
  2. Students will demonstrate knowledge of the Unified Modeling Language diagramming methodology.
  3. Students will demonstrate knowledge of industry accepted “Best Practices” recognized in object oriented systems analysis and design.
  4. Students will demonstrate knowledge of terminology, application and processes used in the Systems Development Life Cycle and its associated phases.

Undergraduate level INFS 1010 Minimum Grade of D  

Textbooks, Supplementary Materials, Hardware, and Software Requirements
Hardware/Software Requirements

Office 365 is available to all students with an active username and password. You can access Office 365 at

Required Text

John W. Satzinger, Robert Jackson, Stephen D. Burd, Systems Analysis & Design in a Changing World. 7th Edition ISBN 13-978-1-305-38951-9

Hardware Requirements

If this course requires the use of a computer, these are general recommendations for accessing any of the services that Southwest offers on the Web (e.g. My.Southwest, etc.).

  • minimum Pentium IV or higher processor (recommended)
  • SVGA monitor, minimum resolution 800x600 (1024x768 strongly recommended)
  • CD-ROM or DVD drive
  • floppy drive, zip drive, or CD-RW drive
  • Mouse or compatible pointing device
  • at least 512 MB of RAM (recommended)
  • (optional) printer
Software Requirements

The software listed below is recommended for any student accessing Southwest services through the internet. Your course may have specific software requirements.

  • Windows 7, Vista, XP
  • Mac OS X (up to 10.6) (OS 10.6 recommended)
  • Linux with a Supported Browser
  • Microsoft Edge+
  • IE 10 & 11: some issues+
  • Firefox (latest)+
  • Firefox ESR+
  • Chrome (latest)+
  • Current Anti-Virus protection
  • Reliable Internet connection (broadband recommended but not required)

Many instructors may require assignments to be submitted using Microsoft Excel or Microsoft Word. To learn how to obtain discounted software from Microsoft, visit

Assessment and Grading
Method of Evaluation

Exams: 30 % of the grade is based on four or five examinations. Examinations are cumulative and given in a varied format. An in-class review will be held prior to each examination.

The exams will consist of questions pertaining to the material presented in lectures, handouts and the textbook. If you take notes you will not have any trouble with the material.

All make up exams will be given the last day of the semester during the final exam period.

Project notebook: 30 % of the grade is based on keeping a project notebook. Students are asked to obtain a small notebook or to use a lab notebook and keep notes on the results of the various diagnostic and exploratory activities at the end of each chapter in the text. These include Review Questions, Thinking Critically, and Experiential Exercises.

Class Participation: 10 % of the grade is based on your participation in overall class assignments and discussions.

Discussions: 15% of the grade is based on your participation in the discussion forums. Full credit is given to students who meet the grading criteria for all posts.

Quizzes: 15% Random quizzes may be given throughout the semester to evaluate completion of reading/lab assignments.  Quizzes should prove no problem for those that do their homework.

Grading Scale

Grading Scale:

A = 90-100

B = 80-89

C = 70-79

D = 60-69

F below 60

Participation / Attendance Policy

Online classes start the first day of the semester. To be considered attending students must be an active participant in the course. An active participant is up to date on all work posted to the course calendar found in the Calendar link.

Guidelines for Communications
Email Guidelines

Each student has been provided a Southwest e-mail account. Please do not email your classmates unless the topic relates specifically to this course. E-mails that contain advertisements, solicitations, personal interests, etc. are strictly forbidden. Below are a few guidelines that you should keep in mind when sending email:

  • Always include a subject line.
  • Typing in all CAPS is considered SHOUTING in Cyberspace. So please use upper and lower case characters when sending e-mails.
  • Remember, without facial expressions some comments may be taken the wrong way. Be careful in wording your e-mails and use good Netiquette
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Respect the privacy of other class members.

Online instructors will respond to all e-mails within 48 hours.

Discussion Guidelines

Below are a few guidelines that should be adhered to when using the Discussion forum. Messages that contain advertisements, solicitations, personal interests, etc. are strictly forbidden.

  • Review the discussion threads thoroughly before entering the discussion.
  • Please try to maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the class. Be respectful of others' ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.
Technical Support
Technical Support

My.Southwest: Submit a Student Technical Support Request. Please provide a full detailed explanation of the problem.

PAWS: For course related questions, contact your instructor. For technical issues with the PAWS website, contact the College Helpdesk at (901) 333-4357.

Student Services
Embedded Librarian Service This service may be found inside PAWS courses.
Two Southwest Librarians are assigned to work with you and your instructor throughout the course for the entire semester. The Librarians will suggest library resources and answer questions sent to "Ask A Librarian".

To contact a Librarian, go to the Classlist and select the "Ask A Librarian" tab.
Student Services Links

Academic Support

The Academic Support Center (ASC) provides free services and resources to help Southwest students successfully reach their academic and career goals. These services include tutoring by peer and master tutors, computer labs, success workshops, academic coaching, early alerts from your instructors and areas for individual or group study at numerous locations. The ASC also provides Supplemental Instruction in some of our general education classes and the Center is also responsible for Academic Progress Reporting so that you will be award of your academic standing during the 5th-6th week of the semester. Online tutoring services are offered through Smarthinking 24 hours a day, 7 days a week. Simply login to your PAWS to access this online tutoring resource.

Drop/Withdrawal Dates

See the official college catalog for the current withdrawal policies. Important semester drop and withdrawal dates can be found on the college Web site at

Academic Misconduct

Plagiarism, cheating, and other forms of academic dishonesty are prohibited. A student guilty of academic misconduct, either directly or indirectly, through participation or assistance, is immediately responsible to the instructor of the class. The instructor has the authority to assign an “F” grade or a zero for the exercise or examination, or to assign an “F” for the course. College sanctions for academic misconduct may include suspension or dismissal from the College. Please see the section in the current Catalog on Academic Misconduct.

Classroom Behavior: Any student engaged in disruptive conduct or conduct violating the general rules or regulations of the College may be ordered to temporarily leave the classroom. Extended or permanent exclusion from the classroom can be achieved only through appropriate procedures of the College.

Open Labs

Macon Cove

  • Academic Support Center: Available during working hours
  • Bert Bornblum Library: Available during library hours
  • Farris 2131: M-R 8-5:30, F 804:30

Union Avenue

  • Academic Support Center - F Building, Room 319, available during working hours
  • Parrish Library - Available during library hours
  • M105: 8-6:30


  • Computer Lab- Room 101 (Please note - this room is available when classes are not scheduled. Schedule fluctuates each semester.)
  • Library - Available during Library hours only.

Maxine Smith

  • Open Lab- Room 101.
  • Library - Available during Library hours only.


  • Open Lab Building 6, Room 127
  • Library - Available during Library hours only.
Syllabus Updates The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes.