HMGT-2221: Layout, Operations and Maintenance of Hotels and Restaurants. ( On Campus, Split, Web-Assisted | Fall 2017 )

Download this syllabus as a PDF Document.

Instructor Information
Instructor Name

Jeremy Burnett

Instructor Rank

Director and Assistant Professor

Instructor Email
Instructor Website

Instructor Office

Farris 2007

Office Hours

By Appointment

Instructor Phone

(901) 333-4524

Department Phone


Course Information
Course Description

Problems and considerations of facilities management are introduced to the student in this course. Factors governing the selection, placement, and maintenance of equipment for effective and efficient use in food service and lodging operations are discussed. Students prepare a project of the appropriate equipment, layout, and design of a hospitality facility.

Student Learning Objectives

After successfully completing this course a student should be able to:

  1. State the goals of maintenance management systems.
  2. Describe the basic structure of water and wastewater systems.
  3. Discuss the basic elements of human comfort and how HVAC systems affect this comfort.
  4. Explain the importance of color rendition, safety and emergency lighting in lighting system design.
  5. Explain factors in locating a laundry and selecting laundry equipment.
  6. Describe special telephone services offered by hotels.
  7. Outline how building design and maintenance affect safety.
  8. Describe ways the hospitality industry can reduce the amount of solid waste it generates.
  9. Discuss food service equipment maintenance.
  10. Describe various ways to reduce guestroom energy costs.
  11. Discuss typical utilities used in hospitality facilities.
  12. Describe the structural features of a surface parking lot.
  13. Discuss the hotel development process.
  14. Discuss food service facility layout
  15. Distinguish among types of hotel renovation.


Instructional / Learning Methods

The bulk of this course will be an interactive lecture format with web assisted components in PAWS.

Textbooks, Supplementary Materials, Hardware, and Software Requirements
Required Text

Stipanuk, David M., Facilities Management ; 3rd Edition, The Educational Institute of the AHMA, East Lansing, MI, 2006.

Hardware Requirements

If this course requires the use of a computer, these are general recommendations for accessing any of the services that Southwest offers on the Web (e.g. My.Southwest, etc.).

  • minimum Pentium IV or higher processor (recommended)
  • SVGA monitor, minimum resolution 800x600 (1024x768 strongly recommended)
  • CD-ROM or DVD drive
  • floppy drive, zip drive, or CD-RW drive
  • Mouse or compatible pointing device
  • at least 512 MB of RAM (recommended)
  • (optional) printer
Software Requirements

The software listed below is recommended for any student accessing Southwest services through the internet. Your course may have specific software requirements.

  • Windows 7, Vista, XP
  • Mac OS X (up to 10.6) (OS 10.6 recommended)
  • Linux with a Supported Browser
  • Microsoft Edge+
  • IE 10 & 11: some issues+
  • Firefox (latest)+
  • Firefox ESR+
  • Chrome (latest)+
  • Current Anti-Virus protection
  • Reliable Internet connection (broadband recommended but not required)

Many instructors may require assignments to be submitted using Microsoft Excel or Microsoft Word. To learn how to obtain discounted software from Microsoft, visit

Assessment and Grading
Method of Evaluation
Grade Item Point Value
Homework 140 pts
Chapter quizzes 1,400 pts
Class Participation 10 pts
Attendence 40 pts
Attendence 30 pts
Class Participation 30 pts
Group Project 150 pts

* there will be some opportunity for bonus points throughout the semester. In particular, there is a Electric meter reading activity worth 40 points.

Your lowest Quz grade and lowest homework grade will be dropped.

Grading Scale

Final letter grades will be determined as follows.

90 to 100 = A

80 to 89   = B

70 to 79   = C

60 to 69   = D

59 or less = F

Policy on Student Professional Conduct

Faculty in Hospitality Management courses strive to teach the skills and competencies needed for successful professionals as well as standards of professional conduct.

  Students maintain primary responsibility for the following professional standards of classroom conduct:  


  1. Attend class regularly, arrive on time, and stay for the entire class
  2. In online courses, attendance is limited to the actual submission of assignments. Not simply logging on to the course.
  3. Turn off cellular telephones, pagers or any other distracting devices before coming into classrooms and labs
  4. Dress appropriately
  • Students are expected to use good taste in considering appropriate dress on campus. They should dress in a manner appropriate to their position as college students preparing for professional and career employment. (Excerpt from the Student Handbook)
  • Professional office dress will not always be necessary; there will be times that business dress will be required, such as presentations, mock interviews or other situations as defined by the faculty member.

 Academic preparedness/participation

  1. Read the assigned lessons before coming to class
  2. Come prepared for class with books, homework, etc.
  3. Complete and hand in assignmentson time.
  4. Complete all tests on the date scheduled


  1. Actively communicate with the instructor
  2. Be fair, accurate and respectful in all communications with fellow students, staff and faculty
  3. Respond to constructive criticism from faculty in an appropriate manner
Guidelines for Communications
Email Guidelines

Each student has been provided a Southwest e-mail account. Please do not email your classmates unless the topic relates specifically to this course. E-mails that contain advertisements, solicitations, personal interests, etc. are strictly forbidden. Below are a few guidelines that you should keep in mind when sending email:

  • Always include a subject line.
  • Typing in all CAPS is considered SHOUTING in Cyberspace. So please use upper and lower case characters when sending e-mails.
  • Remember, without facial expressions some comments may be taken the wrong way. Be careful in wording your e-mails and use good Netiquette
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Respect the privacy of other class members.

Online instructors will respond to all e-mails within 48 hours.

Discussion Guidelines

Below are a few guidelines that should be adhered to when using the Discussion forum. Messages that contain advertisements, solicitations, personal interests, etc. are strictly forbidden.

  • Review the discussion threads thoroughly before entering the discussion.
  • Please try to maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the class. Be respectful of others' ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.
Technical Support
Technical Support

My.Southwest: Submit a Student Technical Support Request. Please provide a full detailed explanation of the problem.

PAWS: For course related questions, contact your instructor. For technical issues with the PAWS website, contact the College Helpdesk at (901) 333-4357.

Student Services
Embedded Librarian Service This service may be found inside PAWS courses.
Two Southwest Librarians are assigned to work with you and your instructor throughout the course for the entire semester. The Librarians will suggest library resources and answer questions sent to "Ask A Librarian".

To contact a Librarian, go to the Classlist and select the "Ask A Librarian" tab.
Student Services Links

Academic Support

The Academic Support Center(ASC) provides free services and resources to help Southwest students successfully reach their academic and career goals. These services include tutoring by peer and master tutors, computer labs, success workshops, academic coaching, early alerts from your instructors and areas for individual or group study at numerous locations. The ASC also provides Supplemental Instruction in some of our general education classes and the Center is also responsible for Academic Progress Reporting so that you will be award of your academic standing during the 5th-6th week of the semester. Online tutoring services are offered through Smarthinking 24 hours a day, 7 days a week. Simply login to your PAWS to access this online tutoring resource.

Drop/Withdrawal Dates

See the official college catalog for the current withdrawal policies. Important semester drop and withdrawal dates can be found on the college Web site at

Academic Misconduct

Plagiarism, cheating, and other forms of academic dishonesty are prohibited. A student guilty of academic misconduct, either directly or indirectly, through participation or assistance, is immediately responsible to the instructor of the class. The instructor has the authority to assign an “F” grade or a zero for the exercise or examination, or to assign an “F” for the course. College sanctions for academic misconduct may include suspension or dismissal from the College. Please see the section in the current Catalog on Academic Misconduct.

Classroom Behavior: Any student engaged in disruptive conduct or conduct violating the general rules or regulations of the College may be ordered to temporarily leave the classroom. Extended or permanent exclusion from the classroom can be achieved only through appropriate procedures of the College.

Open Labs

Macon Cove

  • Academic Support Center: Available during working hours
  • Bert Bornblum Library: Available during library hours
  • Farris 2131: M-R 8-5:30, F 804:30

Union Avenue

  • Academic Support Center - F Building, Room 319, available during working hours
  • Parrish Library - Available during library hours
  • M105: 8-6:30


  • Computer Lab- Room 101 (Please note - this room is available when classes are not scheduled. Schedule fluctuates each semester.)
  • Library - Available during Library hours only.

Maxine Smith

  • Open Lab- Room 101.
  • Library - Available during Library hours only.


  • Open Lab Building 6, Room 127
  • Library - Available during Library hours only.
Syllabus Updates The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes.